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Inside Area Sales Manager

Company: Burkert
Location: 11425 Mt. Holly-Huntersville Road, Huntersville, NC 28078
Job Type: Full-Time

 

Job Description

The role of the Solution Specialist is to drive customer growth for Burkert as well as to support the outside sales team within their segments based on the annual Local Marketing and Strategic Directive & Tactics (SD&T) Plans. These duties are directly related to management practices and the company’s general business operations.

  • Work as a liaison with Area Sales Managers, Technical Inside Sales and others necessary to satisfy the needs of the customers
  • Responsible for customer inquiries regarding pricing, availability, change requests and order status
  • Responsible for entering all purchase orders and revisions received by fax, e-mail or phone
  • Provide quotations to customers
  • Proactively sell and upsell Burkert products to customers and potential customers including service offerings
  • Identify new opportunities within the segment by making outbound phone calls
  • Assemble and roll out business plans that provide sales growth to the specific segment
  • Have on-going pursuits and development with the FSM’s, Sales Managers and Marketing Departments on activities for their respective segments that could include but not be limited to; SIC code of listed potential, specific areas of a market, solutions and/or processes to pursue, applications that apply and questions to be asked and pursued for each opportunity
  • Interface with other departments, i.e. accounting, production, purchasing and shipping to provide the best possible service
  • Be able to fully utilize the following tools: Company specific CRM and SAP
  • List target accounts to pursue for specification acceptance
  • Provide weekly report on key targeted accounts and communicate that information in company CRM tool in both the opportunity and note sections
  • Exercise discretion to qualify leads by determining the Total Customer Potential (A, B, C and D classifications) and follow-up on leads to determine the best next steps to generate new business:
  • A and B customers with a qualified lead = Work with the ASM
  • C and D customers with a qualified lead = Close the sales over the phone by involving the proper support teams
  • Leads that are not qualified = make sure the customer is in CRM with all the pertinent information for future Nourishing programs to develop them as new customers. (Industry, Classification, Full Contact information, etc.)
  • Back up the ACE teams as needed.

Job Qualifications

    • Bachelor’s Degree or equivalent certified completed technical training courses
    • 2-3 years of inside sales experience required
    • Proficient in Windows and Microsoft Office
    • Experience using SAP
    • Strong customer focus and attention to detail
    • Day-to-day work activities are prioritized appropriately within work routines
    • Excellent oral, written and communication skills
    • Able to work closely within a team and contribute individually

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