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Where CLT lands among best airports; Kindred's celebrity visitor

by Jen Wilson

The firm, known for its consumer satisfaction surveys on everything from cars to financial institutions, is out this week with its report on North American airports. The study found across-the-board improvements in five factors — check-in; food, beverage and retail; accessibility; terminal facilities; and baggage claim — helped drive overall passenger satisfaction to 761 out of a possible 1,000 points. That's 12 points higher than last year’s overall score and a new record for that measure, according to a news release.


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